Terms and Conditions of Use
General Sales Conditions
This website is published by the company DeFY-DesignForYou, a limited liability company with a capital of 8,000 euros, whose registered office is at "Cap entreprise 2" Rue de la Croix Denis, 22950 TRÉGUEUX – FRANCE, registered with the RCS SAINT-BRIEUC under number 844 162 222.
1 / PURPOSE
These general sales conditions apply to all transactions concluded between the website www.trew.fr and, on the other hand, all individuals making an online purchase. They regulate all the steps necessary for placing an order and ensure the follow-up of the service. The parties agree that their relations will be governed exclusively by this contract. This service is intended for non-professional individuals, at least 18 years of age, with the legal capacity to contract.
2 / ORDER
Any order implies adherence to the general sales conditions. In the event of a change in these general sales conditions, the clauses in force on the day of placing the order will be applied to each order. The customer undertakes to accurately fill out the order form. In the event of an error in the recipient's contact details, Trew – DeFY-DesignForYou cannot be held responsible for the inability to deliver to the recipient or a possible return. If the customer wishes to have the package re-routed to a different address, additional charges will apply. The order is definitively accepted only after the payment of the corresponding amount is validated. Therefore, the order will only be taken into account upon effective receipt of payment by Trew – DeFY-DesignForYou. Each order is subject to our acceptance. The goods presented on our online store cannot, in any case, be the subject of requests for changes in their composition or presentation. From the validation of credit card data on the interface of our partner bank, the order is considered irrevocable and cannot be contested. The order is definitively accepted only after the payment of the corresponding amount is validated upon receipt by Trew – DeFY-DesignForYou.
3 / PRODUCTS
It is possible that, exceptionally, a product presented as available on the website may not be available once the order is placed. In such a case, the seller will contact the customer either by email or by phone as soon as possible to agree on a solution. They can either postpone the order to the replenishment date of the desired product, or replace the missing product with another of equivalent quality and price. If neither of the two previous solutions is acceptable to the customer, a refund of the amount paid will be made.
4 / PRICE
The price is indicated in euros (€) and includes all taxes. The price is non-negotiable, and no additional fees will be charged later. In accordance with legal rules, our products are subject to a 20% VAT. Prices on this site may be revised during the year due to the high variability of our raw material and packaging costs.
5 / SECURE PAYMENT
Payment is made in one installment. Payment in multiple installments is not possible for technical reasons. Payment is made online by credit card: Carte Bleue, Visa, Eurocard, Mastercard. The customer must provide the card number, as well as the expiration date and the last 3 digits of the security code on the back of the card. The SSL security protocol ensures the complete confidentiality of personal information transmitted over the internet.
6 / WITHDRAWAL AND REFUND
In accordance with Articles L.221-5 and following of the Consumer Code, the customer has a period of 14 days from the date of delivery of the order to return any new and unopened product, in its original packaging and in perfect condition (any damaged, incomplete, or opened product or damaged packaging will not be accepted) to request a refund without penalty. Therefore, the customer must place the intact packaging containing the product in suitable packaging on which the return label will be affixed, before shipping it by post. The customer must also include a copy of the invoice or any other element that allows the identification of the order in question and its holder. The return of the product is made at the customer's risk and expense. If the package is lost, stolen, or damaged during the return process, TREW reserves the right to refuse the refund of the returned product or products. Only the customer identified as such by TREW can exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery. The return address is: DeFY-Designforyou, Cap entreprise 2, Rue de la Croix Denis, 22950 Trégueux.
7 / USE/UTILIZATION
Orders are strictly for personal use. Resale, use, or alteration of our products for any commercial use is strictly prohibited without our authorization.
8 / PERSONAL DATA
Concerned about the protection of your privacy, Trew – DeFY-DesignForYou keeps all information about you in the strictest confidence. When making purchases, we only ask for the essential information for the proper tracking of your order (name, first name, complete address, email). This data entered online is recorded on a secure server and is immediately encrypted. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, or object to data concerning you. To exercise this right and obtain information, you can contact Trew – DeFY-DesignForYou at hello@trew.fr. In case of error or modification, they can be corrected.
9 / INTELLECTUAL PROPERTY
All elements of the site (photographs, illustrations, pictograms, logos, trademarks, and descriptions) are and remain the intellectual property of the seller. The reproduction, representation, use, rebroadcasting, or use in any way, even partially, of the elements of the site, whether software, visual, or auditory, is subject to the express and prior authorization of the seller.
10 / APPLICABLE LAW
In the event that any clause of this contract is null and void due to a change in legislation, regulation, or a court decision, this will not affect the validity and compliance with the other general sales conditions, which are subject to French law.
11 / INDEPENDENCE OF CLAUSES – FORCE MAJEURE – APPLICABLE LAW
If one of these general conditions is declared unenforceable or invalidated for any reason, this invalidity will not affect the application or validity of the other provisions of the general conditions, with the invalidated or unenforceable provision being replaced by the closest possible provision. Neither Trew – DeFY-DesignForYou nor the customer can be held responsible for any non-performance, non-execution, or delay in the execution of one of its obligations described in these GTC that originates from a case of force majeure. In this respect, force majeure refers to any external, unforeseeable, and irreversible event within the meaning of Article 1148 of the Civil Code, including, without limitation: total or partial strikes, war, bad weather, epidemic, blockade of means of transport or supply for any reason, earthquake, fire, storm, flood...
12 / JURISDICTION
In the event of a dispute arising from this contractual relationship, the parties undertake to seek an amicable solution before any legal action. In the event of a dispute, only French courts will have jurisdiction. These general conditions are governed exclusively by French law. The Saint Brieuc Commercial Court will be solely competent for any dispute or disagreement concerning them.